Complaints book
PEQUEÑAS ALEGRÍAS SAC - RUC 20612815560
Address: Jirón Huascar 2055, Jesús María
Email: shop@macubarreto.com
"In accordance with the provisions of the Consumer Protection and Defense Code, this establishment has a Complaints Book available for your use."
Complaint: a complaint related to products or services.
Complaint: dissatisfaction not related to products or services; or, discomfort or discontent regarding customer service.
The personal data you provide in this document (which may contain sensitive data) will be used and/or processed by PEQUEÑAS ALEGRÍAS SAC, strictly and solely for the purpose of carrying out the activities leading to addressing your claim.
PEQUEÑAS ALEGRÍAS SAC may share and/or use and/or store and/or transfer your information to third parties, whether or not they are affiliated with PEQUEÑAS ALEGRÍAS SAC, including business partners, in order to carry out the activities necessary to address your complaint in the best possible way, as well as to respond to information requests made by a public entity within the framework of Law No. 29571 and the Regulations of the Complaints Book of the Consumer Protection and Defense Code.
I have been informed that I may exercise my rights of information, access, rectification, cancellation and opposition to my data at any time by making my communication or request in writing at the office of PEQUEÑAS ALEGRÍAS SAC.
By signing this document, THE CLIENT receives a copy and declares having been duly informed about the procedure, response time, and means of responding to requests from PEQUEÑAS ALEGRÍAS SAC. In accordance with and in compliance with DS 011-2011 PCM and its amendments, the response time for the claim may be extended exceptionally depending on the complexity of the request.
The currency type expressed in the “Amount Claimed” field is in Soles (S/).
The data contained in this document has been provided by the client, therefore, it is truthful and fully agreed upon by the user.
Filing a complaint does not preclude resorting to other means of dispute resolution, nor is it a prerequisite for filing a complaint with INDECOPI.
The supplier must respond to the complaint within a period of no more than fifteen (15) business days without extension, after prior notification to the consumer.
